FAQ

Frequently Asked Questions

Q- How much is shipping?

A- We Offer FREE Express Delivery: to the Continental USA Only

Q- How long does shipping takes?

A- All orders are shipped within 1-3 business days

Shipping: U.S. orders will deliver within 3-7 business days

Q- Where is my order?

A- You can track your order here: TRACK MY ORDER using the tracking number sent to you via email.

Q- What is my tracking number?

A: This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.

Q - I've lost my tracking number. What can I do?

A: Simply contact us at support@radzooks.com with your full name and mailing address, and we will resend your confirmation number.

Q- How can I make changes to my order?

A- If you need to make changes to your order you will need to contact us within 12 hours of placing the order.

We Can Change:

Your delivery details
Your name
Your email
Your phone number

Q- How can I cancel my order?

A- You must contact us within 12 hours.

We cannot cancel your order once it has already been shipped.

Q - What is your return policy?

A: Items are returnable up to 30 days after purchase. Please see our refund and Return Policy by clicking on this link: RETURN POLICY

Q - Who do I contact if there's something wrong with my order?

A: If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to support@radzooks.com.

If we still haven't managed to answer your question please feel free to contact us at support@radzooks.com and we'll get back to you within 24hrs!