Shipping policy

Shipping & Delivery Policy

Express Delivery (FREE): To Continental USA Only

  • Express Delivery: Ships in 1 to 3 working days, and Transit Time takes additional 3-7 working days.
  • Deliveries are typically made Monday to Friday between 8.00 am - 6.30 pm.
  • Working days are Monday to Friday (and do not include public holidays or weekends).
  • We do not ship orders on weekends or holidays.

Shipping: U.S. orders transit time takes within 3-7 days

All orders will receive an email and or SMS confirmation with tracking information once the package ships.

Our Guarantee

  • Sometimes your orders can get lost/damaged on their journey to you.  If this occurs, we will send you a replacement free of charge.  Just contact our support at support@radzooks.com
  • All of our products are made to provide 100% satisfaction to each one of our clients.  If you’re unhappy with what we delivered, you may return it for a full refund or replacement. 

Important Remarks

Refunds are not given on free items.  However, replacements are given for items lost while shipping.

Replacements are also sent up to 7 days after receiving your free item if damaged.

Tracking your order:

To track your order, please enter your tracking number after clicking the following link -> Track Your Order 

Please note that your tracking number is the one we send automatically when we ship your order (it can take up to 2 days).  It usually is 13 characters long and starts and ends with a letter.

Please note that you must not enter your order number, or it will appear as an error automatically.

If you cannot find your tracking number, please contact us at support@radzooks.com.

Returns & Refunds

RETURNS & EXCHANGES

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

  • Be still in the original packaging (the inner packaging must not be tampered with)
  • The product was never assembled or used
  • The product and packaging are in full salable condition when received back at our warehouse

If you received a replacement and now wish to return the item, you must return both the replacement and the original item.  If both items are not returned, we cannot honor a refund.

All returns must be post-dated within 30 days of the delivery date.  Should the return exceed the 30-day window or arrives in extremely used condition, it will not be accepted, and a refund, exchange, or replacement will be denied. 

If you are eligible for a return or exchange based on our policy, you can mail your product to:

Radzooks, 9890 Liberia Avenue, Manassas, Virginia, 20110

Your order's packing slip/receipt is not a return label.  No RMA is required.  Radszooks does not offer return labels or is responsible for return shipping.  Shipping costs are non-refundable. 

If your package is refused or returned to us (‘Return to Sender’), you will be responsible for the return shipping costs.  Packages refused are subject to additional fees, which will be taken from any eligible refunds after the package is returned to us.

Be sure to include the following information with your return: Name/Email used for the order, Order Number, Reason for Return, or indicate the item you wish to exchange for.  You can use a piece of paper, an enclosed packing slip, or a printout of your email confirmation.  This will allow for faster processing.

Processing can take 7-14 days once we receive it.

If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance, as we don’t guarantee that we will receive your returned item.

Since we are a small company, please let us know if you experience any issues with the product.  Any feedback will be greatly appreciated and will help us to improve and develop future products.

REFUNDS

Please allow 7-14 business days for returns to be processed once it has arrived back at our facility.  You will be notified if the return is approved or rejected and the refund denied.

The refund will be returned to the original payment method within 3-5 business days if approved.

Should you not see the funds returned to the original payment method by the 5th business day, please contact support@radzooks.com to verify the refund has been processed.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.  If approved, you’ll be automatically refunded on your original payment method.  Please remember it can take some time for your bank or credit card company to process and post the refund too.

LATE OR MISSING REFUNDS

If it has surpassed 5 business days since your return was processed and you have not seen an email notification regarding its status, be sure to check your Junk/SPAM folder, as these messages can sometimes end up there.

Should no message be found or you are not seeing the funds returned to the original payment method by the 5th business day, please get in touch with support@radzooks.com to verify the refund has been processed.

MISSING ITEM(S)

Contact support@radzooks.com within 5 days of receiving your order.  If the package appears tampered with, we encourage you also to submit a claim with the carrier.

Verify the packing slip, which will list all items enclosed in your package/order.  Should any items listed be missing from the package when contacting us, please include photo verification of the packing slip, all contents from the box, and the shipping label.

We do ask to be notified immediately of any potential missing items.  Should the order delivery date surpass 5 days and we have not received the verification requested, we will assume the order was received in accordance with our records. Therefore, we will be unable to offer any sort of compensation.

March 2023